The mission of Rockhurst University Computer Services is to facilitate and promote the use of information technologies in support of the academic, administrative, and community service goals of the university. RUCS is committed to providing reliable, secured, and equitable access to and use of its computing, networking, telephone, and information resources.
New Rockhurst University Mobile Application
October 19, 2011 - 11:07am — Michael CraigWindows 7 and Office 2010 upgrade
March 1, 2011 - 1:24pm — Anonymous
Computer Services is planning to move from Office 2007 to Office 2010 and from Windows XP to Windows 7 this summer in the teaching stations, computer labs, and new staff laptops. Faculty laptops will be upgraded soon after those are completed. The Center for Excellence in Teaching and Learning will be hosting an instructional training session for Windows 7 and Office 2010 on April 6th, 2011 from 3:30 p.m. – 5:00 p.m. in Sedgwick 307 for anyone that is interested in learning more. Please RSVP to Ellen Spake at ellen.spake@rockhurst.edu if you plan to attend. If you have any questions or concerns please contact the Computer Services Helpdesk at 816-501-4357 or helpdesk@rockhurst.edu.
Wireless and Cisco NAC Agent updates
February 9, 2011 - 6:14pm — AnonymousRockhurst has recently updated to a new Cisco Clean Access Appliance, now called Cisco NAC to improve our network stability. The computer services network team implemented the new product over the semester break and left the system in a leinient state to alleviate the burden of installing the agent and updates during your return to campus.
As a result of the lenience, there have been some surges in network traffic, caused by viruses and malware. As you may have noticed, for a portion of students it has inhibited the ability to get internet access.
On Monday, February 14th 2011, we will be "turning up" the requirment checks. This will require that all Windows machines be up to date and that they are running Microsoft Security Essentials for antivirus.
Create the new Rockhurst email signature
April 20, 2012 - 9:54am — AnonymousThe Office of Public Relations & Marketing encourages the university community to include the Rockhurst logo in your outgoing email signatures from Microsoft Outlook. It is currently not possible to include images from signatures in Microsoft Outlook Web Access.
1. With University primary logo with tagline (recommended)
VPN Changes
October 7, 2010 - 4:02pm — Michael MarshallTo improve your remote access experience we are migrating to http://webvpn.rockhurst.edu. WebVPN is a technology that Faculty and Staff can use to connect to Rockhurst information technology resources remotely.
WebCT Server Maintenance this Sunday morning (August 29th, 2010) at 12:00 a.m.
August 25, 2010 - 9:08am — AnonymousHelpdesk Brochures have been added to the Help website.
August 11, 2010 - 10:23am — AnonymousUpdated mobile device security policy
March 15, 2010 - 8:59am — AnonymousThere has been some confusion regarding the new security policy regarding your mobile phone and accessing Rockhurst email.
Our goal is never to limit the usability of any technology resource, but seek to create an environment where our information resources are secured. After feedback from the university community we have scaled back the requirements in order to maintain that balance between security and usability.
The minimum security requirement for mobile devices is now a 4 digit PIN (numbers only) code. However, users can choose to use a more complex password like the previous requirements, only if they desire.
We want to stress the importance of this policy in helping to protect critical email and user data, however we do not want to limit the ability to use mobile devices or create an environment where users choose not to sync with Rockhurst email because of the complexity requirements. Please keep in mind that the Rockhurst data on your mobile device is your responsibility. We need to be notified immediately if your phone is lost or stolen and then we can remotely wipe all the data stored on your phone. This will return the device to a "like new" state.
Thin client software updated
March 15, 2010 - 8:55am — AnonymousOver Spring Break we updated the configuration on the thin clients in our computer labs. Please note these important changes.
- The issue of Mathematica being missing from the SPSS version of the image has been corrected.
- There are now multiple “Start Windows XP” images to select from. This spreads out the number of images among multiple pools, so if a student gets locked out of one pool they should still be able to login to another. Right now the A and B pools are online, with a C pool coming online later tomorrow morning.
- The EDU image has not been changed.
- http://help.rockhurst.edu/labs/software has been updated.
If you have any questions or issues please contact our office.
Microsoft Forefront Spam Quarantine Service
We have recently migrated our spam filtering system to a new service called Microsoft Forefront Online Protection for Exchange. You may begin to notice that you're receiving spam quarantine notifications from this new service. These messages will come from the address "quarantine@messaging.microsoft.com" and will contain the Microsoft Forefront logo at the top.
Please review the content of these notification messages, if you see something that has been trapped by the quarantine that you're sure is a legitimate message, you can press the "Not Junk" button next to the message. This will train the spam filter not to block this message in the future, and deliver it to your Inbox. If you are unsure and want to review the message, clicking on "Move to Inbox" will deliver the message but not affect future filtering.
If you see messages in the quarantine that you do not want delivered, simply ignore them and they will be removed from your quarantine after 15 days.
Protect your personal computer!
moving away from McAfee Enterprise Anti-Virus, users will need to update their personal computers to continue using network resources.
Download Microsoft Security EssentialsWe've now added two new ways to follow news and events from Computer Services: Twitter & Facebook.
You can now follow our Twitter feed or become a fan of "Computer Services" on Facebook.
