Your network account is one of the most important tools you have in your education at Rockhurst. In addition to granting access to the computers, WebCT and other network resources, it controls your Rockhurst online identity by granting you access to your e-mail.
When you receive your account, the password you are assigned will be a temporary password and will need to be changed before you are able to access computers on campus or your email. For employees, this must be done from a computer in our office or one of the Rockhurst computer labs. For students, you may utilize our Password Reset page, or any Rockhurst managed computer on campus.
Computer Services will not issue new passwords to you via email, we will also never ask you for your network password via email or phone.
Please see our Password Requirements for more information on creating complex passwords for your account.
Your account is approved upon enrollment at Rockhurst University by the registrars office. Once you are enrolled, you need only obtain your student ID and bring it to the Helpdesk for your account to be created. As long as you have your Rockhurst ID with you, we can instantly create your account and show you how to access our network resources.
If you do not have a Rockhurst ID card, you may have one created for you in the Admissions office in Massman Hall. You may also have one created at the Help Desk, providing you have available your student ID number (also called a Banner number), plus one form of picture ID, such as a drivers license or passport. A student who does not know his/her ID number may obtain that information from the Registrar's office. Please note that the Help Desk will not supply a student with his/her ID number.
To activate your Exchange Labs/Outlook Live email address, please see our Exchange Labs Account Setup page.
Your account must be approved by your department or office upon employment with Rockhurst University. For your account to be created, HR will first need to submit a request to the Helpdesk. Account creation for employees is not instantaneous, so departments should allow 3-5 business days for employee network account creation when ever possible. "Rush jobs" for account creation can be requested through HR/RUCS, if this is needed please let us know as soon as possible.
When you come to the Helpdesk please have your Rockhurst ID number (usually given to you by HR) with you to obtain your account information. Please note that the Help Desk will not supply an employee with his/her ID number. To obtain a employee ID card, please also have a picture ID such as a drivers license or passport.
We do not normally disclose new account information over the phone or via mail, in most cases you must be physically present at the Help Desk to receive your account information for the first time. However, if you do not work in the Kansas City area, we can make arrangements to provide this information to you. Authorization/verification will be needed by HR and/or other campus administrators.