I already have the Clean Access Agent installed. Why can't I login?
The Clean Access Agent may not always detect your network status right away. If the window does no pop up after connecting to the Rockhurst network, right-click on the Cisco Clean Access Agent (CCA) icon, located in the system tray in the lower left-hand corner of your screen and click on "logout." Repeat the process and choose "login".

If the login text is grey'd out or is not an option, your computer's network settings may be incorrect, you may have issues with your system that prevent CCA from working correctly or you may be out of range of our wireless signal.

I have a Mac, do I need to install the CCA Agent?
No, you should authenticate onto our network through your web browser, such as Safari or Firefox. You will not be able to use Internet-aware applications until you have authenticated.

I already have the Clean Access Agent installed. What wireless network do I use?
Rockhurst has two wireless networks: "Rockhurst" and "Students"

The Rockhurst network/SSID serves the cluster of buildings around Kinerk Commons including McGee Hall. The Student network/SSID services Corcoran, XL and THV.

What is an SSID?
SSID is short for Service Set Identifier, but an SSID is basically a network name, because it identifies a specific wireless network, such as "Rockhurst" or "Students" as in the instruction above.

I live in Rockhurst off campus housing, or in another off campus residence. Do I need the Clean Access Agent?
You do not need it in your house, as your Internet is connection is not part of the Rockhurst network. However, you will need it when you bring your computer onto the main campus or visit a residence hall.

I already have the Clean Access Agent installed. Why do I keep landing on the web logon page?
Make sure that the Clean Access Agent is running. It can be identified by the green "key" icon in the lower right hand corner of the system tray. You may have to press the "<" arrow to check for the agent icon. If you cannot find it, there should be a shortcut to start the program on your Desktop or in your Start Menu.

I have Windows Vista or Windows 7, and everytime I start my computer I have to give the Clean Access Agent permission to run, is this normal?
Yes, this is due to an enhanced security feature present in Windows Vista and Windows 7 called User Access Control (UAC). Because Clean Access accesses areas of your computer that are part of the operating system and needs access to your network settings, it must run with elevated permissions. If you do not give Clean Access Agent permission to run, you will not be able to access the network.

If you disable UAC in the Windows Control Panel, Clean Access will still work correctly and no longer prompt you for permission, but we do not reccomend disabling this security feature in Windows.

UAC is not present in Windows XP.

I cannot access the login page. I get the redirection page but then my browser gives an error and stops. What do I do?
Generally, this is caused by an encryption (SSL) problem with your browser. We use encryption to protect your login username and password across the network so it is required for authentication to complete. You can try and reset your browser settings to the default to fix this problem, or try and use another browser if you are unable to correct the problem with the first browser. If you continue to have issues you may have a virus or other problem on your system that has disabled or broken browser encryption methods.

What am I allowed to access when Unauthenticated or Quarantined?
For the most part you have limited access in unauthenticated modes. Only Rockhurst, McAfee and Microsoft sites, such as http://windowsupdate.microsoft.com, and http://help.rockhurst.edu, are allowed.

I'm on a Macintosh or Linux machine. I've opened my browser but I am not redirected to a login page. What do I do?
You must try to go to a non-Rockhurst site such as www.google.com.

I'm on a Windows machine. Sometimes I can login using the web page and at other times, the web page tells me that I must use the Clean Access Agent. What should I do?
Once Clean Access Agent is installed, you should always use the Clean Access Agent to login before accessing or using the network.

How do I logout?
Right-click the Clean Access Agent icon in the system tray (usually located in the bottom right-hand corner of your display) and choose logout. You will be automatically logged out of the network after 15 minutes of inactivity.

Can I update Windows before I login?
Yes, Windows XP users can visit http://update.microsoft.com before you login. Windows Vista or Windows 7 users should access Windows Update through their Windows Control Panel.

When I run Windows Update, I get a message stating that the product key used to install windows is invalid. Why?
Windows Update will fail if your Windows Operating System is not properly licensed. You must have a legal copy of the operating system to connect to the university network. Please contact Microsoft or your PC manufacturer with questions.

Can I update Microsoft Security Essentials before I have logged in?
Yes, you can update Microsoft security products before you login. You can download the updates using the "Check for Updates" feature inside the product. Windows Update will also automatically make sure your product is up-to-date. If you're having issues getting your client to update, or your system cannot connect to the Internet, you can manually download and install the security updates from this Microsoft website.

Do I have to use the Clean Access Agent client?
Yes, all Windows PCs are required to use the Clean Access Agent for network access.

What happens if I uninstall the Clean Access Agent?
You will be required to reinstall the agent the next time you attempt to access the network.

I keep trying to install the Clean Access Agent but it tells me that I can either Modify/Repair or Remove the program. What do I do?
The Clean Access Agent is currently installed on your machine. You do not need to install it again.

How do I know Clean Access Agent is running?
Look for the green box with the key in the lower right (system tray) corner near the time. You may need to select the “<<“ to expand the list and show the Clean Access Agent.

I do not see the Clean Access Agent icon in my system tray. What do I do?
There are a few possibilities

• Clean Access Agent has not been installed.
• Clean Access Agent has been installed but it is not running.
  Start Menu -> Programs -> Cisco -> Clean Access Agent. Click "Clean Access Agent" to launch the program.
• Clean Access Agent is "hidden" in the Systray.
  Please click on “<<“ to expand the system tray list and show the Clean Access Agent, then login. 
• Clean Access Agent may have not installed correctly. Uninstall the program and reinstall. If needed contact the Computer Services Help Desk for assistance.