Critical reminder to all students: On Monday, February 16, we will be converting student email accounts over from our locally hosted email servers to Microsoft Outlook Live/Exchange Labs. Currently students are limited to 30MB mailboxes. After the transition that limit will be expanded to 10GB. You will also be able to keep your new email address forever, instead of having it deleted after you graduate. However, your email address will change and you will access your account through a new location. Instead of YourUsername@rockhurst.edu your new address will be formatted as YourUsername@hawks.rockhurst.edu - we will forward any messages sent to your old address until June 1, 2009. Please see http://help.rockhurst.edu/mail/live for more information on Exchange Labs features.

Computer Services will begin the switchover on Sunday evening, February 15 at 9:00 p.m. We expect this process to take approximately five hours, so we should be done by 2:00 a.m. Please do not try to change your password and access your new account before 2:00 a.m., Monday, February 16.

Starting Monday morning, you will need to follow these steps to activate and access your account.

1. Change your Rockhurst network password. This can be done through our Password Reset Portal at https://accounts.rockhurst.edu or from any campus computer. Your account will not be accessable until you have done this. If you have trouble setting your new password please see our Passwords & Accounts Information page.
2. Visit https://email.hawks.rockhurst.edu to login to your newly created mailbox. Your username for Outlook Live/Exchange Labs is your new email address (YourUsername@hawks.rockhurst.edu) -- the password is the one you just created in step 1.
3. After you login, Microsoft will require some additional information from you. You'll need to re-enter the password you created in step 1 and used to login during step 2. You'll also need to create a secret question to protect your account, an alternate email address that can be used to contact you if you get locked out of your Outlook Live/Exchange Labs account, then your country and date of birth.
4. You'll then need to select your perferred timezone. Nearly all users will need to select "(GMT -06:00) Central Time (US & Canada)" 
5. After you have completed these steps, you now have full access to your mailbox. To return to your mailbox at a later date, simply visit https://email.hawks.rockhurst.edu and you'll be taken directly to your box after you login.

If you have any questions or problems accessing your account, please contact the Computer Services Help Desk at 816-501-4357.