In order to use the Rockhurst network with your personal computer, you must download and install the Cisco Clean Access Agent as well as Microsoft Security Essentials. To successfully complete this task, please follow the instructions below.

These instructions apply only to Microsoft Windows users.

1. Remove any and all anti-virus software you may have running and all of its components. Norton, McAfee, Kaspersky, AVG and Trend Micro are some of the main vendors that may be installed on your computer. Be sure to do a good check, as having more than one anti-virus program installed and running at the same time will degrade system performance and may damage your computer's operating system. 
2. Download and install Microsoft Security Essentials from www.microsoft.com/security_essentials - make sure to update. You'll want to do a scan of your system to detect any viruses or malware your system may have on it that your old anti-virus may have missed.
3. Attempt to access the Internet. To do this, physically plug your computer into an ethernet port or connect to one of Rockhurst's wireless networks. Open up an Internet Explorer or Firefox browser window and you should immediately be redirected to the Rockhurst CCA login page.
   Note - You are allowed to access Rockhurst's homepage without the Cisco Client Access Agent installed so if you have that set as your homepage, you will have to attempt to navigate to a non-Rockhurst website before you will be redirected.
4. Log in with your Rockhurst username and password. This will be the same login credentials used to access your email or to log into the computers on campus. Be sure to select the "Rockhurst" provider and NOT "Local DB".
   Note - If you are locked out of your account or your password has expired you will not be able to log into Clean Access Agent. Please visit our Password Reset page for assistance.
5. Download the Clean Access Agent. The first step will be to download and install Cisco Clean Access Agent. Just click "Download Clean Access Agent" and then click OPEN on the download security box. Cisco Clean Access will automatically install or upgrade your current agent.
6. Launch the Clean Access Agent. Once you have successfully downloaded and installed Clean Access Agent, you must launch the program to begin accessing the network. Normally it will automatically load after being installed, but if it does not, you can find an icon on your desktop that looks like a green key.
7. Login to Clean Access Agent. You must enter your network login credentials to be able to access the network.
8. Perform software updates. Once you have successfully logged into the Rockhurst network, if your system is not up-to-date you will be given temporary access. The Cisco Clean Access Agent will detect what updates you are missing and give you a chance to install them. Press the Update button and the process will begin. This may take anywhere from 5 minutes to 2 hours depending on the speed of your computer and the number of updates required. You may need to reboot your computer before the updates will take affect, there may also be additional updates required after rebooting.

Now that you have installed Cisco Clean Access Agent, installed Microsoft Security Essentials, updated the virus definition file and updated your Windows operating system, you should be able to access the Rockhurst network. 

If you continue to have problems, please contact the Computer Services Help Desk at (816) 501-4357.