This is a reminder that your old email account, currently accessible from http://email.rockhurst.edu, will no longer be available after Monday, June 1, 2009.

You will need to save any emails that you would like to keep from your old email account before that date. After this date all information stored in these accounts will be terminated and will not be able to retrieve it for you. Also, the automatic forwarding that currently transfers new email messages sent to you from YourUsername@rockhurst.edu to YourUsername@hawks.rockhurst.edu will also be discontinued.

If you still are using your old email address for Facebook or any other website or service tied to an email address, you will need to change your contact information to the @hawks.rockhurst.edu address.

For more information on changing your Facebook email address, please see this page in their Help Center: http://www.facebook.com/help.php?page=748

You may have received the phishing e-mail listed below in your e-mail mailboxes. Rockhurst, Microsoft or any other provider will never ask for your password or for you to confirm your account details in an e-mail.

If you have received any of these messages and already responded to any of them or similar messages please change your password immediately and contact the helpdesk to notify them. Below is a example e-mail we have found.

If you receive e-mails similar to this in the future please delete it promptly and try to avoid opening them.

We have a company that comes on campus to recycle our used computers and electronics. There have been several requests for old equipment to be picked up in different locations across campus. If you know of any electronics or computer equipment that needs to be picked up, please let us know so that we can schedule the company to come out. The company does come out several times a year. With summer quickly approaching that may be when you find some items. This company picks the equipment up free of charge and they either recycle it if it is inoperable or try to resell anything that is still in working condition. That is why they do this free of charge with the thought that some if the equipment can be resold.

Please contact martin.zaragoza@rockhurst.edu and let him know the building, room number and description of the equipment if you have anything that just needs to go. For more information on the company recycling the equipment, please visit http://www.forerunnerrecycling.com

Global Information Technology Awards Foundation Pays Tribute to Individuals and Organizations that Use Information Technology to Benefit Society

We have completed our migration of users to the new mail server. At this time, users will need to visit https://mail.rockhurst.edu to access their messages over Outlook Web Access. Desktop clients using Microsoft Outlook from Rockhurst computers should be automatically reconfigured for their new settings.

We apologize that corruption issues on the old mail databases, caused some users to lose messages sent/received between 2AM yesterday to when their box was moved to the new server. We are unable to recover these messages, so you'll need to have them resent to you, if you still need them. Otherwise, no other data should have been lost in the transfer.

Your Rockhurst email address is unaffected by this transfer.

The new server gives each user an increased mailbox size, up to 500MB (current limit is 60MB). 

If you receive email through a mobile phone that you've configured to connect to our servers, you'll need to adjust your settings to change the server address to just mail.rockhurst.edu, for more information on setting up mobile phones to check your Rockhurst email, see our Mobile Mail page.

The migration to our new mail server running Microsoft Exchange 2007, for staff and faculty, has begun. We expect the migration to be fairly seamless for most of our end users and should be completed by the end of business today. If you are running Outlook 2003/2007 when your box is migrated, you'll need to close and reopen the program to continue receiving mail. Other than that, no further configuration should be required for your desktop client.

Your Rockhurst email address will not change during this migration.

On Monday morning we experienced problems with our e-mail queues filling up on our Faculty and Staff e-mail server which sends mail for both the Faculty and Staff server as well as the old student e-mail server.

Since students still have access to the old server until June, it can still be used to send messages out. Unfortunately, one of our student’s account was either compromised or infected with a SPAM bot Monday and was sending thousands of SPAM messages using our Exchange server.

We were successful in removing this student’s access and deleting all the SPAM messages that were left in the mail queue that were being sent from their account. This was also the reason some messages sent out yesterday were delayed. Even though we fixed this issue and have removed our e-mail server from the blacklists that we have found, it is still possible that individual domains could still be blocking messages from our e-mail server.

If you send out any messages and receive a bounced message please forward it to michael.craig@rockhurst.edu and he will look into getting our server removed from their blocking mechanism.

Please be aware that messages sent to or from student accounts should not be bouncing or be delayed.

We are currently experiencing issues with delivery of emails to/from external (non-Rockhurst) addresses. All internal email communication should still be functioning normally. In addition, Outlook Web Access (email.rockhurst.edu) is currently offline as well.

We are working to address these issues and hope to have it resolved shortly.

Update:  This issue should be resolved. Messages sent during the last 3 hours that were not originally received on time should be delivered as soon they are processed by the mail servers. We apologize for the inconvenience. Outlook Web Access is operational at this time.

We're currently having some issues with students activating new Exchange Labs email accounts. If you have previously logged into your account you should have no issues accessing your mailbox, but new accounts are currently unable to access their box. We are working with Microsoft to correct this issue and hope to have it resolved soon. If you are unable to login after setting your new password, please wait 30 minutes and try resetting your password and logging in again. We will update you when we have the problem corrected.

Update: The password reset and sync service should be restored. If you had issues activating your Exchange Labs account, please try again.

Shortly after midnight on Monday, RUCS completed its migration of student email accounts to Exchange Labs/Outlook Live. At this time all students registered in Spring 2009 classes should have active accounts. To access your account please follow these steps: 

1. Change your Rockhurst network password. This can be done through our Password Reset Portal at https://accounts.rockhurst.edu or from any campus computer. Your account will not be accessable until you have done this. If you have trouble setting your new password please see our Passwords & Accounts Information page.
2. Visit https://email.hawks.rockhurst.edu to login to your newly created mailbox. Your username for Outlook Live/Exchange Labs is your new email address (YourUsername@hawks.rockhurst.edu) -- the password is the one you just created in step 1.
3. After you login, Microsoft will require some additional information from you. You'll need to re-enter the password you created in step 1 and used to login during step 2. You'll also need to create a secret question to protect your account, an alternate email address that can be used to contact you if you get locked out of your Outlook Live/Exchange Labs account, then your country and date of birth.
4. You'll then need to select your perferred timezone. Nearly all users will need to select "(GMT -06:00) Central Time (US & Canada)" 
5. After you have completed these steps, you now have full access to your mailbox. To return to your mailbox at a later date, simply visit https://email.hawks.rockhurst.edu and you'll be taken directly to your box after you login.

Remember, your new email address is YourUsername@hawks.rockhurst.edu - we will foward any messsages to your old @rockhurst.edu email address until June 1, so please update your friends, family and other contacts of your new address before that time.

If you use a mobile phone to check your student email, you will want to be sure to update your phone settings to connect to your new mailbox. For information on how to connect to Exchange Labs from either Windows Mobile or an iPhone, please see our Mobile Mail page.

Students will no longer be able to utilize the desktop Outlook client from Rockhurst managed systems, but you will be able to connect Outlook 2007 from your personal computer to Exchange Labs, please see our instructions on how to do this, for more details.

If you have any questions or problems accessing your account, please contact the Computer Services Help Desk at 816-501-4357.