We are currently experiencing issues with delivery of emails to/from external (non-Rockhurst) addresses. All internal email communication should still be functioning normally. In addition, Outlook Web Access (email.rockhurst.edu) is currently offline as well.

We are working to address these issues and hope to have it resolved shortly.

Update:  This issue should be resolved. Messages sent during the last 3 hours that were not originally received on time should be delivered as soon they are processed by the mail servers. We apologize for the inconvenience. Outlook Web Access is operational at this time.

We're currently having some issues with students activating new Exchange Labs email accounts. If you have previously logged into your account you should have no issues accessing your mailbox, but new accounts are currently unable to access their box. We are working with Microsoft to correct this issue and hope to have it resolved soon. If you are unable to login after setting your new password, please wait 30 minutes and try resetting your password and logging in again. We will update you when we have the problem corrected.

Update: The password reset and sync service should be restored. If you had issues activating your Exchange Labs account, please try again.

Shortly after midnight on Monday, RUCS completed its migration of student email accounts to Exchange Labs/Outlook Live. At this time all students registered in Spring 2009 classes should have active accounts. To access your account please follow these steps: 

1. Change your Rockhurst network password. This can be done through our Password Reset Portal at https://accounts.rockhurst.edu or from any campus computer. Your account will not be accessable until you have done this. If you have trouble setting your new password please see our Passwords & Accounts Information page.
2. Visit https://email.hawks.rockhurst.edu to login to your newly created mailbox. Your username for Outlook Live/Exchange Labs is your new email address (YourUsername@hawks.rockhurst.edu) -- the password is the one you just created in step 1.
3. After you login, Microsoft will require some additional information from you. You'll need to re-enter the password you created in step 1 and used to login during step 2. You'll also need to create a secret question to protect your account, an alternate email address that can be used to contact you if you get locked out of your Outlook Live/Exchange Labs account, then your country and date of birth.
4. You'll then need to select your perferred timezone. Nearly all users will need to select "(GMT -06:00) Central Time (US & Canada)" 
5. After you have completed these steps, you now have full access to your mailbox. To return to your mailbox at a later date, simply visit https://email.hawks.rockhurst.edu and you'll be taken directly to your box after you login.

Remember, your new email address is YourUsername@hawks.rockhurst.edu - we will foward any messsages to your old @rockhurst.edu email address until June 1, so please update your friends, family and other contacts of your new address before that time.

If you use a mobile phone to check your student email, you will want to be sure to update your phone settings to connect to your new mailbox. For information on how to connect to Exchange Labs from either Windows Mobile or an iPhone, please see our Mobile Mail page.

Students will no longer be able to utilize the desktop Outlook client from Rockhurst managed systems, but you will be able to connect Outlook 2007 from your personal computer to Exchange Labs, please see our instructions on how to do this, for more details.

If you have any questions or problems accessing your account, please contact the Computer Services Help Desk at 816-501-4357.

Disruptions to both campus power feeds took our internal and external networks offline starting at around 6:15pm. Power returned at around 9:30pm. Currently Oracleweb is offline, and network access from the residence halls is degraded. We are working to restore network and server access to all sections of the campus at this time. We expect all services to return shortly.

Update: Oracleweb is back online. XL, Corcoran & McGee Internet is back online. THV remains offline until tomorrow morning. KCPL will be performing additional work on the feeds to THV during the night. All other servers and network services should be fully operational.

A popular activity on Facebook right now is to post 25 things about yourself and then tag 25 of your friends in the hope that they do it too. Well, we decided to get in on the action. Those of you who are friends with our profile can read and comment to our post on Facebook, but for those of you who are not, we've decided to publish them here as well. Some are serious, some are humorous, and its all done in good fun. 

It has been reported that some members of the Student Senate Exchange Labs test group were having problems logging into their email accounts.  If you are experiencing problems logging in, please reset your password from the "Password & PIN Reset" link at the top of the Computer Services help page or by visiting https://accounts.rockhurst.edu/. Your new password will synchronize with Exchange Labs and allow you to log in.

Rockhurst University has teamed up with Microsoft to provide students with a better email experience. We utilize Microsoft's Outlook Live service (previously called Exchange Labs) which is hosted in Microsoft's secure datacenters to give all of our students a lifetime email address.

The instructions apply only to student email. Employee mail is handled through onsite Exchange servers.

Frequently Asked Questions

What's my new e-mail address?
Your new e-mail address is in the format of YourRockhurstUsername@hawks.rockhurst.edu - YourRockhurstUsername is usually your lastname followed by your first initial, or an additional middle initial for common names (ex: SmithJL)

Computer Services would like to welcome students back to campus and we hope that you had a great holiday break. We look forward to rolling out some great new technology this semester to enhance your Rockhurst education. If you have any technology questions or concerns please contact our office at (816) 501-HELP (4357) or email us at helpdesk@rockhurst.edu and we will be glad to assist you!

A campus wide power surge disabled our digital phone system. Our telecom department is currently working to correct this problem. Access to Outlook Web Access has also been disabled, we are working on this problem as well.

Update: All systems are back online.

Monday & Tuesday, December 15 & 16
8:00 a.m. to 7:00 p.m.

Wednesday - Friday, December 17 - 19
8:00 a.m. to 4:30 p.m.

Saturday & Sunday, December 20 & 21
Closed

Monday & Tuesday, December 22 & 23
8:00 a.m. to 4:30 p.m.

December 24 through January 4
All University Offices Closed
(To report a network/systems emergency, please contact Security at x4010)

Our offices will reopen at 8:00 a.m., Monday, January 5, 2009.