RUCS will be performing scheduled maintenance to our network core this Friday, October 10, from 6pm until 10pm and then again on Saturday, October 11 from 10am to 4pm. During these times some network services such as e-mail and VPN may intermittently be inaccessible (5-15 minutes) but we do not anticipate any prolonged outages from this upgrade. If you have any questions please feel free to contact us.

RUCS would like to alert the campus to a targeted phishing attack towards both students and employees. The message is typically sent from a "Nicole Leboyd" (sometimes listed as "Leboyd, Nicole" or as "Leboyd Nicole") with the email address nleboyd{at}msm.edu, although the names and addresses used are not always the same.

The content of the message instructs users to confirm their webmail identity by submitting their full name, date of birth, ID and password to them. 

RUCS will never ask you to verify this information via email in this manner. If you have replied to this message and included any of the above information, please change your password and contact the Help Desk immediatly so we can take approrprate mesaure to protect your account and your identity.

Users are instructed to ignore and delete this message. We have taken steps to prevent it from passing through our mail filters in the future.

Currently AT&T is having network issues in the vicinity of campus. This has caused a disruption of service to anyone attempting to use 3G/EDGE service to browse the Internet or check their email, including users of Rockhurst owned phones, since AT&T is our exclusive provider. We hope AT&T will have this issue corrected shortly.

Our student mail server has experienced multiple disk errors and is currently offline. We are currently doing everything within our power to bring the system back up as soon as possible. We hope to have replacement drives on-site before 10PM tonight, at which point we can better assess the status of the system and give our users an estimate of how soon we can bring it back online. We will update this website as more information is available, we apologize for the inconvenience.

Our faculty/staff mail system should be unaffected by this downtime.

Update, 10:10PM: We have replaced the failed drive and are attempting to rebuild the storage system on the server.
Update, 11:22PM: We successfully repaired the disk array, student email is fully operational at this time.

We are pleased to announce the availability of our new account self-service portal, which allows students, faculty and staff to reset their Oracleweb PIN as well as for students to reset or unlock their network password. The ability for faculty/staff to unlock or reset their network passwords will be added at a later date.

You can access this page by clicking on the "Password/PIN Reset" link at the top of this site.

If you encounter any problems using this new tool, please contact our Help Desk at (816) 501-4357.

As we posted on Monday, we updated Rockhurst managed computers to Firefox 3.0.1. Unfortunately the package that we used to do this has made Firefox the default web browser on updated systems, which has caused some problems with software like Argos which require being launched in Internet Explorer.

To correct this issue, open Internet Explorer by clicking the icon on your desktop or by going to Start > Programs > Internet Explorer. Click on the Tools button in the upper right hand corner of your window and select Internet Options. Click on the Programs tab of that window and then press the Make default button in the middle of that window.

As a second stage of repairing the Banner system from the crash it experienced on August 6th, we will need to do some additional maintenance this Friday, August 22nd. Banner, Oracleweb, Argos and the parking permit system will be unavailable from 6:00 p.m. – 10:00 p.m. Thank you for your patience.

RUCS is currently aware of issues on our residential wireless network on the east side of Xavier-Loyola Hall and in the 200 block of the Town House Village. We are awaiting replacement equipment and these issues will be resolved as soon as that equipment arrives. We apologize for the inconvenience and encourage students living in these areas to use their wired network connections for now.

We will update this site as soon as those issues have been resolved.

After logging into any of the thin clients on campus, users will need to select what desktop type they would like to load. Currently "Windows XP" and "Windows with SPSS" are the only two options, but additional ones will be added as time goes by. This allows us to offer software with restricted licenses to all thin clients on campus, or to groups with special access.

If you have any questions on which desktop to select, please contact the Help Desk at (816) 501-4357.

At next reboot, the following software will be updated/installed onto Rockhurst managed systems.

• Mozilla Firefox 3.0.1
• SmartFTP 3.0 build 1021
• Java JRE 6u7

In addition, users will now be prompted to install Microsoft Office 2007. This install will take between 20-30 minutes and you will not be able to use your computer until the install has completed. Any previous versions of Microsoft Office will be removed by this process, but no documents or data will be lost. This update is optional but once it has been started it cannot be cancelled.

If you have any questions please contact the Help Desk. Please do not shutdown or restart your system while these updates are installing as this may damage your computer.