How to delete the RUMobilityPrint queue from your personal Windows, Mac or IOS device:
Instructions for Windows Devices:
- Open Printers & Scanners: Press the start menu, type "printers," and select "Printers & Scanners" from the results. You should see this window and a printer named “RUPrint [Virtual Queue](Mobility):
- Remove the Old “RUMobilityPrint” Printer: Locate any printer named "RUprint" or "RUMobilityPrint," click on it, and choose "Remove Device." Repeat this step until all instances of "RUprint" and "RUMobilityPrint" are removed.
- Add New RUPrint Mobility Print: Visit https://papercutmf.rockhurst.edu:9164/client-setup/known-host/windows.html, and click on the green download button. Download and install the software. Select "RUPrint" as the printer, and click next. Authenticate using your Rockhurst username and password, and then click finish.
- Close the Window: After successfully adding the printer, close the "Printers & Scanners" window.
- Set Default Printer: Press the start menu again, type "printers," and open "Printers & Scanners." Uncheck the box at the bottom of the screen that says "Let Windows manage my default printer." Find the printer named "RUPrint on PAPERCUTMF," click on it, and choose "Manage." Click "Set as Default."
- Printing: Send your print jobs just like you would to any other printer and you should be able to choose color, black & white, duplex and staple options.
- Releasing print jobs: Go to any printer on campus and swipe your ID badge and choose release print jobs.
- Contact Helpdesk: If you encounter any issues or receive a message about insufficient privileges, please contact the Helpdesk at 816-501-4357. They will be able to assist you remotely in installing the new print queue.
Instructions for Mac Devices:
- Open Printers: Click the Apple logo at the top left of your screen and choose "System Preferences."
Click System Preferences.
- Next, click Printers & Scanners.
- Select the name of the printer that you wish to delete, then click the minus symbol below.
- Remove Old Devices: Remove any printers with the name "RUprint" or "RUMobilityPrint" by highlighting the printer and clicking the "-" sign. Confirm the deletion and close Printers & Scanners.
- Add New RUPrint Mobility Printer: Visit https://papercutmf.rockhurst.edu:9164/client-setup/macos.html, and click on the green download button. Download and open the software. Run the file named "PaperCut Mobility Client.pkg" and follow the installation instructions. Authenticate with your Mac credentials and click “Install Software.” After successful installation, choose "Move to Trash" and close the installation window.
- Printing: When you are ready to print, you will choose “RUPrint” as the printer and click print. You should also be able to choose color, black & white, duplex and staple options. The first time you print, you will be prompted for a username and password to print. BE SURE TO USE YOUR ROCKHURST USERNAME AND PASSWORD HERE AND NOT YOUR MAC USERNAME AND PASSWORD OR THIS WILL NOT WORK AND YOUR ROCKHURST NETWORK ACCOUNT MAY GET LOCKED OUT. Check the box to remember it and click “ok”.
- Releasing print jobs: Go to any printer on campus and swipe your ID badge and choose release print jobs.
- Contact Helpdesk: If you encounter any issues or receive a message about insufficient privileges, please contact the Helpdesk at 816-501-4357. They will be able to assist you remotely in installing the new print queue.
Instructions for IOS Devices:
- Open Settings
- Scroll down to and click General, then VPN & Device Management.
- Click on the Papercut Mobility Print for iOS:
4.) Choose “Remove Profile”
5. Add New RUPrint Mobility Printer:
Open a web browser and go to https://papercutmf.rockhurst.edu:9164/client-setup/known-host/ios.html Follow the instructions.
6. Step one is to click the green download button under the Download your profile section:
3.) Step two is to install the profile on your device that you downloaded:
4. Go to settings then General, then VPN & Device management and then click Papercut Mobility Print for IOS:
5. Click the option to install the printer:
6. Print as you normally would and choose “RUprint” as the printer.
Other Tips:
Once you have updated your device to use the new PaperCut environment, there will be no change to how you print or release print jobs from each campus printer. Students will continue to manage available print funds in their PaperCut account at https://papercutmf.rockhurst.edu/user
If you have any questions or issues, please contact the Helpdesk. 816-501-4357 or helpdesk@rockhurst.edu
3. For any other devices (Android and Chrome devices devices), please visit this page on the device and follow the instructions: https://papercutmf.rockhurst.edu:9164/setup
Questions or concerns should be directed to: helpdesk@rockhurst.edu