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Rockhurst University Computer Services
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Explore How-To's and learn best practices from our knowledge base.
Getting Started
Account Setup
3
Creating Your Rockhurst Account
Connecting to Wi-Fi
Setting Up Microsoft Office
Information
3
Student Handbook
Computer Services Helpdesk Information
How to Google Search
Using FreshService
Account
2
Signing in to FreshService
Updating Your Freshservice Profile
Knowledge Base
1
Using the Knowledge Base to Look for Solutions
Incidents
1
Using Incidents
Service Catalog
1
Using the Service Catalog
Account
Network Account
5
Student Password Reset
Employee Password Reset
Change or update Two Factor Authentication
Student Name Change Information
Employee Security Question Reset
ID Cards
1
Student ID Cards
Portal
Getting Started
2
Navigating the Rockhurst Portal
Paycom Error - No user match found for the NameID supplied
Learning Management Systems (Canvas)
Canvas
5
Download Respondus Lockdown Browser for Canvas
macOS 10.14.x (and newer) Camera and Microphone Permissions
Spinning Wheel During Webcam Check
Can an iPad be used to take a LockDown Browser exam?
No Audio while using Respondus Lockdown Browser
Change of Registration
1
Change of Registration
Microsoft 365
Microsoft Support & Training
4
Microsoft 365 Support Home
Outlook Help & Learning
Teams Help & Learning
Microsoft Educator Center
Outlook
4
Introduction to Outlook Data Files
How to manage .pst files in Microsoft Outlook
Find and transfer Outlook data files from one computer to another
Import email, contacts, and calendar from an Outlook .pst file
OneDrive
2
OneDrive Help & Learning
Upload and save files and folders to OneDrive
Teams
0
Browser
Google Chrome
5
Import bookmarks & settings
Turn sync on and off in Chrome
Tips & tricks for Chrome
Clear Chrome cache & cookies
Clear Chrome browsing data
Mozilla Firefox
7
Import Bookmarks from an HTML file
Export Firefox bookmarks to an HTML file to back up or transfer bookmarks
Restore bookmarks from backup or move them to another computer
How do I set up Sync on my computer?
How to clear the Firefox cache
See all 7 articles
Network & Internet
Rockhurst Wi-Fi Access
3
Accessing Rockhurst Wi-Fi
Installing Avast Security on Mac
Accessing Guest Wi-Fi
Network Drives
1
Mapping a Network Share Drive
VPN
2
Duo Mobile Setup
Accessing VPN
Classroom Technology
AirMedia
1
AirMedia Install
Lecture Capture & MediaSite
1
Lecture Recording Instructions
Software
Zoom
1
Zoom Help Center
On The Hub
1
On The Hub Software
ROCKalerts
1
ROCKalerts Sign Up
VMWare
1
VMWare Horizon Client
Phone & Voicemail
Phone & Voicemail Usage
1
Voicemail and Phone Usage
Printing
Mobile Printing
3
Touchless Print Release From Mobile Device
Mobile Printing Process
PaperCut Mobility Print Queue Installer
Print from Employee Laptops
1
Adding RUprint as your default printer
Error Messages
Portal
3
Authentication Error! Attention: Something went wrong during the authentication process. Please try signing in again.
Invalid username or password.
Users not in Rockspace List
Password Reset
2
The ID Number you entered was not found. This service is only available to current Rockhurst students.
The information you provided does not match the data on file.
Policies
Rockhurst University Computer Services Policies
7
Information Technology Procurement Policy
Supported Software and Hardware
Faculty and Staff Technology Equipment Policy
Cloud Data Policy
Computer Usage Policy
See all 7 articles