Rockhurst University Computer Services

Getting Started

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Account Setup 3

• Creating Your Rockhurst Account
• Connecting to Wi-Fi
• Setting Up Microsoft Office

Information 3

• Student Handbook
• Computer Services Helpdesk Information
• How to Google Search

Using FreshService

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Account 2

• Signing in to FreshService
• Updating Your Freshservice Profile

Knowledge Base 1

• Using the Knowledge Base to Look for Solutions

Incidents 1

• Using Incidents

Service Catalog 1

• Using the Service Catalog

Account

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Network Account 5

• Student Password Reset
• Employee Password Reset
• Change or update Two Factor Authentication
• Student Name Change Information
• Employee Security Question Reset

ID Cards 1

• Student ID Cards

Portal

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Getting Started 2

• Navigating the Rockhurst Portal
• Paycom Error - No user match found for the NameID supplied

Learning Management Systems (Canvas)

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Canvas 5

• Download Respondus Lockdown Browser for Canvas
• macOS 10.14.x (and newer) Camera and Microphone Permissions
• Spinning Wheel During Webcam Check
• Can an iPad be used to take a LockDown Browser exam?
• No Audio while using Respondus Lockdown Browser

Change of Registration 1

• Change of Registration

Microsoft 365

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Microsoft Support & Training 4

• Microsoft 365 Support Home
• Outlook Help & Learning
• Teams Help & Learning
• Microsoft Educator Center

Outlook 4

• Introduction to Outlook Data Files
• How to manage .pst files in Microsoft Outlook
• Find and transfer Outlook data files from one computer to another
• Import email, contacts, and calendar from an Outlook .pst file

OneDrive 2

• OneDrive Help & Learning
• Upload and save files and folders to OneDrive

Teams 0

Browser

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Google Chrome 5

• Import bookmarks & settings
• Turn sync on and off in Chrome
• Tips & tricks for Chrome
• Clear Chrome cache & cookies
• Clear Chrome browsing data

Mozilla Firefox 7

• Import Bookmarks from an HTML file
• Export Firefox bookmarks to an HTML file to back up or transfer bookmarks
• Restore bookmarks from backup or move them to another computer
• How do I set up Sync on my computer?
• How to clear the Firefox cache

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Network & Internet

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Rockhurst Wi-Fi Access 3

• Accessing Rockhurst Wi-Fi
• Installing Avast Security on Mac
• Accessing Guest Wi-Fi

Network Drives 1

• Mapping a Network Share Drive

VPN 2

• Duo Mobile Setup
• Accessing VPN

Classroom Technology

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AirMedia 1

• AirMedia Install

Lecture Capture & MediaSite 1

• Lecture Recording Instructions

Software

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Zoom 1

• Zoom Help Center

On The Hub 1

• On The Hub Software

ROCKalerts 1

• ROCKalerts Sign Up

VMWare 1

• VMWare Horizon Client

Phone & Voicemail

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Phone & Voicemail Usage 1

• Voicemail and Phone Usage

Printing

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Mobile Printing 3

• Touchless Print Release From Mobile Device
• Mobile Printing Process
• PaperCut Mobility Print Queue Installer

Print from Employee Laptops 1

• Adding RUprint as your default printer

Error Messages

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Portal 3

• Authentication Error! Attention: Something went wrong during the authentication process. Please try signing in again.
• Invalid username or password.
• Users not in Rockspace List

Password Reset 2

• The ID Number you entered was not found. This service is only available to current Rockhurst students.
• The information you provided does not match the data on file.

Policies

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Rockhurst University Computer Services Policies 7

• Information Technology Procurement Policy
• Supported Software and Hardware
• Faculty and Staff Technology Equipment Policy
• Cloud Data Policy
• Computer Usage Policy

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