Cause of the Error Message

This error message occurs when attempting to create an account with an ID number that is not eligible for an account. 

Premature account creation

Accounts can take up to 24 hours after admission to be marked as eligible.

Holds on account

Accounts with holds are ineligible, holds will need to be removed before resetting your password.

Fixing the Error Message

Contact the Admissions Office

If you are trying to setup your account immediately after being admitted, please wait 24 hours before attempting again. If it has been more than 24 hours since your admittance and there are no active holds on your account, please contact Kylee Soucie or Annie Leehwald in the Admissions office and inform them of the error message.