Cause of Error Message
This error message occurs when attempting to log into the Rockhurst Portal with invalid credentials. Credentials entered that do not match your credentials on file will cause this error message.
Expired password
Passwords will expire 6 months after they are set. If you have not changed your password in more than 6 months, this error message will be displayed. To resolve the issue, please reset your password.
Incorrect username
Ensure that you are using the correct username and password. Please note: your username is not your email and will not include the email domain. Example: SmithJ versus SmithJ@hawks.rockhurst.edu.
Fixing the Error Message
Reset your password
If you have ensured your password has not expired and you are using the correct username and still experience the error message, please reset your password. Instructions on how to do so can be found here.