Cause of Error Message

This error message occurs when entering information on the password reset page that does not match the information on file.

Incorrect last name

Please ensure you are using the proper spelling of your last name, i.e. proper capitalization and punctuation.

Incorrect date of birth

Please ensure you are entering your date of birth in the MM/DD/YYYY format. Example: 01/01/2001

Fixing the Error Message

Contact the Registrar's Office

If you have ensured you are using the correct information, and are still receiving the error message, contact the Registrar's Office and inform them of the error message.