Computer Services Helpdesk Information
Hours & Location
Hours:
Monday - Thursday: 7:30 am - 6:00 pm
Friday: 7:30 am - 4:30 pm
Saturday - Sunday: Closed
Location:
Conway Hall, 4th Floor, Office 420
1107 Rockhurst Rd.
Kansas City, MO 64110
Support Options
Knowledge Base
Quickly find solutions by browsing the Knowledge Base.
Incidents
Incidents are occurrences that interfere with or inhibit normal productivity. Raise a ticket if you encounter an incident. Include as much detail as possible in order to assure our Helpdesk team is able to effectively assist you.
E-mail
All e-mails will be raised as incidents, and as such have the same qualifiers. E-mails can be sent to: helpdesk@rockhurst.edu
Service Requests
Service Requests are anticipated, planned, or prospective requests for items or tasks. Browse the Service Catalog to request an item or task. If you don't see the item or task you are looking for, submit a ticket describing the request.
Phone
The Helpdesk can be reached at (816) 501-4357.
Walk-Ups
The Helpdesk is open to walk-ups during normal Helpdesk hours (see above).