Hours & Location


Hours:


Monday-Thursday: 7:30am-6:15pm

Friday: 7:30am-4:30pm

Saturday-Sunday: Closed


Location:


Conway Hall, 4th Floor, Office 420


Support Options


Knowledge Base


Quickly find solutions by browsing the Knowledge Base. Can't find what you're looking for? Let us know by emailing: kbase@rockhursthelpdesk.freshservice.com


Incidents


Incidents are occurrences that interfere with or inhibit normal productivity. Raise a ticket if you encounter an incident. Include as much detail as possible in order to assure our Helpdesk team is able to effectively assist you.


Email


All emails will be raised as incidents, and as such have the same qualifiers. Emails can be sent to: helpdesk@rockhurst.edu


Service Requests


Service Requests are anticipated, planned, or prospective requests for items or tasks. Browse the Service Catalog to request an item or task. If you don't see the item or task you are looking for, submit a ticket describing the request and our Helpdesk team will work to add your item or task to the Service Catalog.


Phone


The Helpdesk can be reached at (816)-501-4357.


Appointments


Appointments are made to to receive in-person support at the Computer Services Helpdesk. Appointments are made as final recourse and should only be made after checking our knowledge base for solutions, or contacting the Helpdesk to see if the issue can be resolved remotely. Click here to book an appointment.


Walk-Ups


The Helpdesk is open to walk-ups during the aforementioned hours. Please note: clients who do not have a scheduled appointment may be asked to wait or book an appointment at a later time.