What should I submit a request for?

Requests should be made for anticipated, planned, or prospective requests for items or tasks. If you encounter an incident, Report an Incident to receive assistance.

To Submit a Service Request

  1. Log into Freshservice
  2. Select Service Catalog and browse for the item or job you are requesting
    • If you do not see the item or job you are looking for, fill out a General Request with as much detail as possible
  3. Fill out the Item Form and select Place Request in the upper right hand corner
  4. You will receive an email confirmation of your ticket, as well as any updates made to your ticket