How to Update Your Polycom Phone
These are step-by-step instructions for resetting your Polycom desk phone and updating it to the new Everfast phone service. The entire process may take 15 to 20 minutes.
Important: Once the reset process begins, do not press any buttons until the update is complete, and the phone's video display matches the final image shown in the instructions.
Step 1: Press and hold the 1, 5, and 3 buttons simultaneously until the following screen appears:
Step 2: Enter the password 753159, then press the Enter button. The phone display should now show the following screen:
Step 3: Allow the update process to run without interruption. After 15 to 20 minutes, the setup will complete. The phone display should then show your name with a green checkmark next to it, similar to the one shown in the image below.
That's it!
Congratulations! You have successfully upgraded your Polycom phone's software.
If you encounter any issues during the upgrade process, please contact the Rockhurst Help Desk at (816) 501-4357 or submit an email request for assistance to helpdesk@rockhurst.edu.