Sign in through the Portal To access FreshService from the Rockhurst Portal: Log into the Rockhurst Portal Select "FreshWorks" You will automatically be signed into FreshService Sign in from the URL using SSO To access FreshService using Single Sign-On: Go to: rockhurstedu.freshservice.com Click Sign In Click Sign in with SSO Sign in using the Rockhurst Portal

Setting your Department and Reporting Manager: Log into Freshservice Click on your profile picture in the upper right hand corner Select Edit Profile Update your Department and Reporting Manager Click Update in the upper right hand corner Updating your Phone Number and Job Title: On the left side of your Edit Profile page, select change user information or password Click on Edit Profile in the upper right hand corner Update your Phone Number and Job Title Click Save in the bottom left hand corner