Below are the standard issues students and staff run into when trying to print on campus from the Mac PCs.

 

Papercut Printer Software Not Installed:

 

Use this link for MACs Printer Software Download:

Mobility Print- MacOS setup (rockhurst.edu)
 

After the software is installed, use your Rockhurst username and password. Not the Mac's.

 

 

 

 

Make sure you are sending to RUMobilityPrint [PaperCut]

 

  • If you're unable to access the internet while on the 'rockhurst' or 'RUWireless' WiFi networks: Go to neverssl.com, if prompted to sign in, sign in with your Rockhurst portal username and password. Check the Connecting to WiFi article for a detailed tutorial on connecting to the network.

 

 

  • Make RUMobilityPrint your default printer if you continue to experience 'Hold for Authentication' issues. This may help.
  • You may also need to contact the Rockhurst Help Desk, as accounts get locked due to failed print jobs.